Frequently Asked Questions

Click a question below to reveal that question's answer.

Payment Option

How can I pay for my order?

We welcome: MasterCard, Visa and American Express

OR

You may mail in your order with a check or money order payable to Fun 365:

Fun 365
91 Station Street Unit 4
Ajax, Ontario L1S 3H2

What is Fun365’s mailing address?

91 Station Street Unit 4
Ajax, Ontario L1S 3H2

Why am I receiving a billing error during check out?
Billing Information Does Not Match

The billing information must match exactly as it is printed on the credit card statement. To change the billing information, please select the "Edit Address Book" link under "Billing Address" in the right column of the page. If there is a middle initial on your card, please add a space and then your initial after your first name. If you are spelling out "Street", "Road", "Drive" etc, please try using "ST", "RD" or "DR" instead.  In addition, do not use punctuation marks after your initial or in your street address if the punctuation marks are not on your billing statement
How do I get a copy of my invoice?
To request a copy of one or more invoices, go to the Invoice Request page.

Technical Issues

Why am I receiving a technical error?
A technical error page may occur if your browser's temporary files have outdated or corrupted information. Please try deleting your browser's temporary files or clearing the browser's cache to correct the problem. Please see your browser's help system for instructions specific for your browser.

*Please note that your shopping cart is saved as a cookie file and deleting the cookie files also may delete your shopping cart if you are not logged into your account.

Returns

How do I contact Fun365 about the order I received?
Please visit our Contact page
How do I return the merchandise I received?
Returns

Returns are rare at Fun365, but if for any reason you're not totally satisfied, you can return unopened merchandise for a full refund. Simply call 1-844-386-0365 to speak with a representative and we'll arrange to pick up your order.

Exchanges

Fun365 guarantees everything we sell, 100%. Complete satisfaction. It's that simple. If your order doesn't exceed your expectations, just call us and we'll exchange it or send you a full refund. Your business is that precious to us.

Shopping/Checkout

How do I change my order after I checked out?
If you have checked out (submitted your order after credit card information has been entered), you can process a change to an order by submitting an email request on the Contact Us page or you can contact our Customer Service Department at 1-844-386-0365.

Note: The ability to process a change is based on the status of the order. Orders that have advanced to the fulfillment process cannot have items added or removed.
How do I complete my purchase?
Completing a Purchase with Checkout:

Click on the shopping cart icon at the top of any page, and then proceed to checkout

Log In or Check Out as a Guest:

If you already have an account, enter your email address and password. If you do not have one, create an account for easier and faster checkout in the future.
Or you may choose to proceed to checkout as a guest
How do I order from my catalogue?
You can find our printable order form here.
Why didn't I receive my promotional offer?
Promotion Not Applied

Special offers are not valid with other offers, on previous purchases or on clearance items. Shipping offers apply after discount. Minimums for free gifts, when offered, are calculated after discounts are applied and are only offered while supplies last. No substitutions for free gifts. Fun365 reserves the right, to be exercised at our sole discretion, to revise prices, limit quantities and correct printing / price errors.

If you are ordering from a catalog that offers a promotion, you can enter the key code in the field labeled key code when you check out. (Key codes are located in a Yellow box near your name and address on the back of the cover of a catalog.)

If you are responding to an email campaign offering a promotion, you can link to the site using the links in the email or enter the key code listed in the email.

If you are still experiencing problems, you may email us via the Contact Us page or you can contact our Customer Service Department at 1-844-386-0365.
Why is my shopping cart empty?
If you're receiving a message that your cart is empty, it's usually because your browser is unable to accept cookies. The quick way to fix this is to check your browser setting and enable your cookies.

Your next question probably is "Why do you need cookies?". Our site is designed to use cookies to keep track of the items that you order during your shopping session. When you're ready to check out, all of the items are saved in your shopping cart by using the cookie.

If you don't enable cookies in your browser, our site won't remember what you've ordered, therefore, you're shopping cart will be empty.

Security/Privacy

Do you share my information?
Your Privacy Rights

We occasionally rent or exchange customer information with third parties for their direct marketing purposes. However, we will not disclose a customer's information to thirdparties for direct marketing purposes if the customer has exercised the cost free option that we make available. In order to exercise that option to prevent such disclosure of your customer information cost free or to request information concerning list rental or exchange, you may email us via the Contact Us page. Please include your name and address information.
How do I opt-out of receiving email promotions form Fun365?
To unsubscribe from exclusive information on bargains, sales, and Internet-only sales, Enter your email address and choose Unsubscribe.
How do I request to be removed from your catalogue mailing list?
Remove From Catalogue Mail List:

We select names for our catalogue mailing list months in advance so the addresses can be prepared for Postal Service requirements. Please understand that you may receive some additional catalogues due to the time frame between generating our mailing lists and the distribution of our catalogues.

You may request to be removed from our catalogue mailing lists via the online contact form.
How secure is Fun365’ website?
Fun365.com Site Security

Fun365.com Privacy Notice

Fun365.ca understands that you want to know how information about you is used and shared and knows the importance of protecting your credit card information. This Privacy/Security Policy describes the Fun365.ca policy for online customer privacy and security. By visiting or using Fun365.ca, you areaccepting the terms described in this policy. We may modify or add to this policy from time to time, so we encourage you to review it periodically for updates.

Credit Card Security. Fun365.ca is equipped with Secure Socket Layer (SSL) software which means all personal data you send us (name, address, credit card information, etc.) is encrypted during the transmission process and can only be read by our Customer Service Department.

Shopping with Fun365.ca is 100% secure - guaranteed!

Shipping

What are the shipping rates and times?

Fast Delivery

Most products ship within 24 hours. You should receive your order within 1-5 business days. Shipments may arrive in two or more boxes. Please allow normal delivery time for UPS. If you need faster delivery, see our express delivery options below.

SubtotalAdd
0 to $29.99 $10.99
$30.00 to $49.99 $12.99
$50.00 to $99.99 $14.99
$100 to $149.99 $15.99
Over $150 Free

Please call customer service at 1-844-386-0365 for information about shipping time to your specific location if not listed in the shipping table.

Location/ProvinceUPSUPS
Express Saver
City
Newfoundland 5-6 days

1 day

St Johns

Labrador No Service

N/A

 
New Brunswick 3-5 days 1 day

Moncton

Nova Scotia 5 days 1 day

Halifax

Quebec 3-4 days 3 bus days

Chicoutimi

Montreal 2 days 1 day  
Ontario 3 days 1 day Thunder Bay
GTA (Greater Toronto Area) 1-2 days 1 day  
Manitoba 5 days 1 day Winnipeg
Saskatchewan 5 days 1 day Regina
Alberta 5 days 1 day

Calgary / Edmonton

British Columbia 5 days 1 day Vancouver/Victoria
PEI 4-5 days 1 day Charlottetown
BC Islands No Service N/A  
Yukon / NWT / NU No Service N/A  

Rush Orders

In a hurry? Next Day and Second Day UPS are available. Charges for the services depend on package weight and your location within Canada - your Customer Service Representative will gladly assist you. Please call 1-844-386-0365.

Please note UPS does not offer ground service to all areas within Canada.